Solving the
Service Paradox.
The hospitality industry is caught in a critical bind: job openings are down 16%, yet 65% of hotels remain understaffed. We help you break the cycle of turnover and build a workforce that lasts.
130%
QSR Turnover
Quick Service Crisis
65%
Hotels Understaffed
Operational Constraint
$5,864
Cost Per Departure
Average Turnover Cost
A Crisis of Retention
The hospitality industry is experiencing turnover rates 5-10 times higher than other sectors. This isn’t just “churn”—it’s a fundamental threat to service quality and profitability.
Wage increases alone aren’t fixing it. Despite a 27.5% wage hike since the pandemic, staff are still leaving due to burnout, lack of flexibility, and unclear career paths.
The Early Exit Problem
55% of housekeeping staff leave within the first 90 days.
70% of new hires decide to stay or quit within the first 4 weeks.
Annual Turnover Rates (2025)
Source: Hospitality Staffing Deep Dive 2025
The Gen Z Opportunity
Contrary to the “nobody wants to work” narrative, the data shows a massive wave of interest from the next generation. The challenge is alignment, not apathy.
Interest Level
Over half of Gen Z expresses a desire to build a career in hospitality, attracted by the social connection and dynamic environment.
Workforce Share
By 2025, Gen Z will make up 30% of the global workforce. They are the future leaders of your hotel or restaurant.
Priority: Growth
Gen Z values skill development and clear career paths over almost anything else. They want mentorship, not just a paycheck.
Strategies for Stability
To fix the staffing crisis, we must move from “filling vacancies” to “building pipelines.”
Quality Over Speed
43% of HR leaders now rank “Quality of Hire” as their #1 metric. Rushed hiring leads to rapid turnover. We implement structured interviews and cultural vetting to ensure long-term fit.
Flexible Staffing Models
Rigid schedules kill retention. We help operators implement flexible scheduling, gig-style shifts, and internal float pools to meet the modern worker’s demand for autonomy.
Career Pathing
Transform jobs into careers. We design clear advancement tracks (e.g., Dishwasher to Prep Cook to Sous Chef) that give employees a reason to stay and grow.
Strategic Sourcing
Beyond job boards. We leverage international programs (H-2B), veteran partnerships, and diversity initiatives to tap into underutilized talent pools.
Elevate Your Guest Experience.
Stop the revolving door. Let’s build a hospitality workforce that delivers 5-star service and stays for the long haul.