Redefining Hospitality Service
The hospitality industry’s greatest challenge isn’t finding workers—it’s keeping them. The traditional high-turnover model is broken. We help you build a new one based on retention, growth, and excellence.
The High-Turnover Conundrum
Hospitality consistently suffers from the highest job opening and quit rates of any sector. This isn’t a labor shortage; it’s a retention crisis, driven by a business model that is no longer viable in a post-pandemic world where workers demand more.
6.5%
Job opening rate in Leisure & Hospitality—far higher than the private industry average.
#1
The hospitality sector consistently records the highest employee quit rates in the entire U.S. economy.
80%
of U.S. hotels reported staffing shortages, with housekeeping as the most critical area of need.
A Broken Labor Model
The industry’s struggle to retain talent is rooted in its fundamental structure. The post-pandemic workforce, having experienced better-paying and more stable work in other sectors, is no longer willing to accept the old model.
- Low Pay & Poor Conditions: Non-competitive wages, high-stress environments, and inflexible schedules drive employees to seek opportunities elsewhere.
- Lack of Career Paths: Many roles are perceived as dead-end jobs, not long-term careers, forcing ambitious workers to leave the industry for meaningful growth.
- Misalignment with Gen Z: The industry is poorly aligned with the next generation’s core demands for purpose, flexibility, and mental health support.
From High Turnover to High Performance
The solution is not to recruit faster; it’s to build an organization people don’t want to leave. We help you re-engineer your talent strategy from the ground up to create a sustainable competitive advantage.
Fix the Job, Not the Roster
We help you analyze and restructure your compensation, benefits, and scheduling to create a compelling value proposition that attracts and, more importantly, retains top talent.
Architect Clear Career Paths
We design visible career ladders that show employees a clear path for advancement, transforming entry-level jobs into long-term careers in hospitality management, culinary arts, and operations.
Develop World-Class Leaders
Great managers create great teams. We provide leadership training that equips your managers with the skills to foster a supportive, respectful, and high-performance culture that reduces burnout and turnover.
Become an Employer of Choice
Stop the revolving door of recruitment and start building a stable, motivated, and renowned hospitality team. Let’s design a talent strategy that makes you the destination for top talent in your market.
Schedule a Hospitality Talent Consultation